For all orders delivered within the European Union: Delivery within 2 to 5 business days.
For all orders delivered to the rest of the world: Delivery within 4 to 7 business days.
Please note that for certain products or delivery countries, the delivery time may take up to 14 business days.
For orders with multiple products, your order may be delivered in several shipments with different tracking numbers.
Returns:
All non-personalized products can be returned online within 30 days from the date of receipt of your order.
Personalized products:
The estimated delivery time for personalized products (Stripes and Initials) is 3 to 4 weeks.
Please note that personalized items are hand-painted by our artisans, and some complex personalization (Hulot...) may require additional time of up to 6 weeks to ensure impeccable quality.
As a reminder, any personalized order cannot be returned. For additional information, please consult the following page "Delivery/Returns FAQ"
Contact us
Our concierge team is available Monday to Friday from 10am to 7pm and Saturday from 10am to 6pm.
Store the item untied and flat in a cool, dry area, folded in its original box. Avoid washing in a washing machine or using any other mechanical process. Use a specialised professional for the wash and care of your item (for example a dry cleaner who will use the right process).
Care advice
Avoid prolonged rubbing with the beard to prevent from damaging the textile fiber. In case of contact with water: - dab the item with a soft, absorbent cloth that does not pill - dry the item flat to avoid any change in shape when wet - air dry the item; do not put it on top of a radiator or near a heat source - do not use a tumble dryer: there is a risk of shrinkage
Store the item untied and flat in a cool, dry area, folded in its original box. Avoid washing in a washing machine or using any other mechanical process. Use a specialised professional for the wash and care of your item (for example a dry cleaner who will use the right process).
Care advice
Avoid prolonged rubbing with the beard to prevent from damaging the textile fiber. In case of contact with water: - dab the item with a soft, absorbent cloth that does not pill - dry the item flat to avoid any change in shape when wet - air dry the item; do not put it on top of a radiator or near a heat source - do not use a tumble dryer: there is a risk of shrinkage
