FREQUENTLY ASKED QUESTIONS

Do you have a question? We’re here to help.

ARTICLES

How can I find out about the retail price/ in-store availability of a product?        

Our sales ambassadors will be happy to advise you on you next visit to one of our comptoirs or via the following web form.

How to customize my Goyard? 

The Art of Marquage is both an art form and a skill integral to Maison Goyard's DNA. Our sales ambassadors can walk you through our Marquage offering on the occasion of your next in-store visit. We invite you to experiment with our online simulator to learn more about the Goyard Art of Marquage in a playful way, prepare for your next store visit, and to gather inspiraton for your marquage design.

What are the standard leadtimes for customization?

All our customization designs are hand-painted by skilled artisans with the utmost respect for luggage-making tradition. Each order is unique and requires  special attention and expertise. As a consequence, completion time frames may vary. On average, a standard order takes 4 weeks to complete.

How to authenticate my Goyard?

We do not offer authentication services as Goyard items are only sold in authorized Goyard boutiques, thereby certifying its authenicity. Please reach out to your boutique for a copy of your purchase receipt.

ORDERS

Can I buy a Goyard online?

Maison Goyard does not engage in e-commerce - however, depending on your proximity with one of our comptoirs, distance order services may be available. Please complete the form here.

How can I place a distance order?

Maison Goyard does not engage in e-commerce - however, depending on your proximity with one of our comptoirs, distance order services may be available. Please complete the form here.

How to return my Goyard purchased in-store?

Kindly refer to the return policy provided at the time of purchase or reach out to the comptoir of your original purchase for assistance by completing the form here.

MAISON GOYARD

How to discover the history of Maison Goyard?

Discover the history of Maison Goyard, and find out more about its unparalleled skills on the following pages.

How to join Goyard ?

Submit your candidacy by clicking on the following link. Our human resources department will promptly get back to you.      

DELIVERY

How to track my order?

To check the status of your order (product or customization), kindly contact our team by completing the form here.

CARE AND REPAIR

Who can I contact for guidance on/help with my Goyard?

Kindly get in touch with our after-sales service department via this online form. Our  team will be happy to help.

How to care for my Goyard?

Your Goyard was crafted with utmost care  according to traditional artisanal methods. Find out how to properly care for it. For specific care guidelines, please refer to the relevant product sheet.

If you cannot find an answer to your question,
please contact us here.